- “I really appreciate your concern about this.”
- “Thank you for being interested in this problem.”
- “I’m glad you are concerned about this.”
- “Am I hearing you correctly?”
- “Am I hearing you right? Is this what you are saying?”
- “Would you repeat that please?”
- “Could you repeat that in a different way?”
- “I see this is important to you; therefore, it is to me.”
- “Let me think about that for a minute.”
- “Thank you for taking time to share this with me.”
- “Do you have any suggestions as to what I could do to improve in this area?”
- “Did I hear you say it upsets you when I ______________. Thank you for telling me.”
- “Are you saying that you want me to discuss these kinds of issues with you before I make a decision?” (Be thankful!)
- “How could I do (have done) that differently?”
- “What, exactly, is it you see that I’m doing or saying wrong?”
- “I wasn’t clearly seeing that.”
- “Thank you for bringing that to my attention.”
- “I’m glad you pointed that out to me.”
- “When did that happen? I wasn’t aware of that.” (Be careful about the use of this statement; be sure that it is true before you use it!)
- “I see that’s important to you, so I’ll make it a point to be more aware of it in the future.”
A gentle answer turns away wrath, but a harsh word stirs up anger. – Proverbs 15:1
*Note Lou Priolo is an author, speaker, and biblical counselor at Eastwood Presbyterian Church in Montgomery, AL. If you would like to read Lou’s writing, visit him at this link: www.loupriolobiblicalcounseling.com



